The taxi has to be booked online through our website by using our booking system. Unfortunately we do not accept any bookings by phone to avoid any misunderstandings.

Due to many phone calls and scams, we have decided to remove the phone number from our website and request to proceed with the online booking through our website to avoid any misunderstanding. After making the reservation, the customer receives the driver's telephone number and the emergency number.

The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.

Any changes in your booking has to be done through your client panel 24 hours in advance. You will receive an update of your booking by email.

Flight delays: Our drivers are up to date about your flight delays by monitoring through a mobile app or via Google. You can always contact the driver to prevent more delay. Flight cancellations: Please contact us or the driver about your flight cancellation. Please take into account that we depend on the mobile app (flight tracking system) or Google to provide us with the correct information. We do not take any responsibilities for delays and cancellations. We do our best to change the planning and send you another driver.

You will pay in cash or by debit or credit card on the payment terminal directly to the driver .

At the airport the driver will be waiting for you at the arrival hall with a sign that has your name/logo on it. Please notice the maximum waiting time is up to 1 hour after your arrival. Any extra time will be charged. As wel as extra parking fee. In Hotel: the driver will go to the reception to inform that he came to pick up a certain person and he will be waiting there. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time. Pick up at your given address: the driver will arrive to the address and will be waiting for you. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time. Mostly the driver will send a text message to inform you that he has arrived at your requested pick-up address. Please make sure that the driver knows your name or company name, so that he picks up the right person.

Please notice we have integrated Google maps into our booking system. Please try adding first your street name and house number and click on suggestion

The price can be calculated on our website in the section Book. You need to provide your pick up and destination address, choose the date, time, the amount of the passengers and then click on Next. Here you will see alist of vehicles with fares. You can choose one by clicking on Book now.

In the field extra stop you need to provide the street, house number and place. Then click on Find address and click on shown address to confirm. If you do not click on the address the system will not accept the address. You can add different extra stops. Please notice that we request an additional fee for an extra stop.We ask 5 – 10 Euros for an additional stop inside the city, it all depends on the distance. In this case, the price will be updated and we will send you a new price by email. You must click on Accept (if you agree) or Reject (if you do not agree), the reservation will be cancelled.

Please provide only “check-in luggage” and not your hand luggage. In case you only have hand luggage, please choose the option Only hand luggage. In this case we know that you will come out quickly at the airport. In case you have a luggage delay or if you lost your luggage at the airport, please contact the driver. Special luggage: please leave info in Remarks, description of your luggage.

We only need your flight number when we have to pick you up at the Airport so that we could see your flight status. Please contact the driver in case you have flight delay or you missed the flight.